Application for Making a Claim Against Council for Alleged Injury or Loss

Please complete the form with as much relevant information as possible. 

Once a claim has been made, Council will investigate the circumstances to establish whether or not Council has any legal liability. Completion and acknowledgement of the claim does not mean Council is liable.

Council will endeavour to respond to a claim as quickly as possible, and within 21 days of receipt. However, the processing of claims is often dependent on the supply of relevant information and may take some time to assess.

Alternatively, you may wish to lodge a claim against your own insurance policy, following which your insurer may consider seeking cost recovery against Council.

In dealing with claims, Council works within the framework of its legal obligations and responsibilities under the Civil Liability Act 2002. Among other provisions, this Act recognises that functions exercised by a public authority (such as Council) are limited by financial and other resources. For further information on these provisions under the Civil Liability Act can be found by following this link.

If a claim relates to a site or project managed by a Council contractor, the claim may be referred to the contractor for assessment.

As part of submitting the claim form, you are also asked to include any other relevant supporting documents including but not limited to:

  • Photographs of the hazard

  • Photographs of the damage/injury

  • Maps or diagrams of the alleged incident location

  • Medical certificates or copies of other medical reports

  • Receipts, quotes or invoices for costs incurred

Part 1 - Claimant Details


Part 2 - Details of Incident Alleged


Part 3 - Compensation sought

Please note that the request for this information must not be seen as an automatic acceptance of liability. All claims are assessed based on their own merit.


Part 4 - Insurance


Part 5 - Witness


Part 6 – Attachments and Supporting Documentation

Please indicate which of the following you have included as attachments and would like considered as part of this claim assessment.

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Part 7 – Submission and declaration

Council will investigate the circumstances surrounding your claim to establish whether or not Council has any legal liability. 

Completion and acceptance of this form does not represent an admission of liability or a waiver of its rights on the part of Council. 

Council may refer your claim to its insurer or to another third party in managing or investigating the claim. Council will endeavour to respond to claims as quickly as possible. However, the processing of claims is dependant on the supply of relevant information.

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