Please complete the form with as much relevant information as possible.
Once a claim has been made, Council will investigate the circumstances to establish whether or not Council has any legal liability. Completion and acknowledgement of the claim does not mean Council is liable.
Council will endeavour to respond to a claim as quickly as possible, and within 21 days of receipt. However, the processing of claims is often dependent on the supply of relevant information and may take some time to assess.
Alternatively, you may wish to lodge a claim against your own insurance policy, following which your insurer may consider seeking cost recovery against Council.
In dealing with claims, Council works within the framework of its legal obligations and responsibilities under the Civil Liability Act 2002. Among other provisions, this Act recognises that functions exercised by a public authority (such as Council) are limited by financial and other resources. For further information on these provisions under the Civil Liability Act can be found by following this link.
If a claim relates to a site or project managed by a Council contractor, the claim may be referred to the contractor for assessment.
As part of submitting the claim form, you are also asked to include any other relevant supporting documents including but not limited to:
Photographs of the hazard
Photographs of the damage/injury
Maps or diagrams of the alleged incident location
Medical certificates or copies of other medical reports
Receipts, quotes or invoices for costs incurred